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Terms & Conditions

Brief descripton of the site 

Petiz Feliz - Comercio de moda Unipessoal Lda, headquerted at Rua Elias Moreira Neto Nº33 e 39,4580-085 Paredes,  registered at the commercial registry office R.N.P.C. with the registation number 506610888. Referred as  NEVER LAND.

Every purchase at our store will be under portugues lesislation . Every conflict or divergence of interpretation of the general conditions will be submited to competent portuguese court.

NEVER LAND online store, is intended to a publishing of clothing products of men , women, children and acessories.

In order to facilitate the consulting of ordering producs are grouped into several categories:men ,women ,children and there are several filters later to make your search faster and more efficient.

The NEVER LAND web site existing contents may change without preveous warning. 

NEVER LAND declines any responsibility for errors published in website. 


Orders are sent  by portuguese transport companies usually by CTT within 72 hours after the confirmation of the payment.

Shipping cost inside Portugal are free only with orders above 50€ and taxed when they are internacional.

The orders can be picked up in stores .For now we have physical stores in Paredes ,Paços Ferreira and Lousasa .

In this case the customer has to indicate in the purchase that want to "pick up in store"

The store addresses are in "contact us" on the bottom of the main page.

Dont go to NEVER LAND stores to pick up any order before receiving the information of availability.

To pick up any order in store you must head for the  previously set store and show us the order confirmation(its on the customer´s e-mail)

NEVER LAND commits to deliver the articles ordered as quick as possible and will try to fulfill always the deadlines , even so declining to assume any responsability for the inconvenients or penalizations for the delay of the deadlines. 


Returns / Revocations / Refunds

1- In the moment of the delivery the order must be confirmed by the customer.
2- In the case of defect of the merchandise the costumer must decline the delivery and write the motive in the transportation company sheet  
3- Any order in NEVER LAND can be free returned in 14 days after the reception.
To do that the customer need to contact us by NEVER LAND´s email and we will give further informations about the return.
4- NEVER LAND Online store will not accept charged deliveries . The return shipping costs will be supported by the customer .
5- The value of the shipping cost for purchages on the NEVER LAND store cannot be refunded. The value of the shipping will be calculated and subtracted to the value of the return as well as the taxes for the Credit card and Paypal payment fee. 
6- The returned product need to be in sale conditions ,that means that they need to be as the same conditions as received . Any clothing that presents signs of use  will not be accepted as a return.
7- The reflection time of the return is 14 days. Purchases made in outlet  cannot be refunded.

Payment Method 

In the NEVER LAND online store the customer as some ways to make the payment - it can pay by Atm "in portugal"  – in this case will be fowarded with the entity and reference and value to proceed with the payment, – or with credit card  (Visa, Mastercard or Maestro).

The company reponsible for managing the payments ways is  Hipay CompraFácil Portugal.

Any question about you can contact Hipay 24 hours per day and call by phone telefone 00351 213 822 199, or by e-mail



Privacy Policy

Privacy and Protection of Personal Data

All the personal information gathered is intended to the processing of the orders ,communication with customer and processing information requests.
NEVER LAND ( will do everything  to ensure  the max confidentiality and security of the personal data tranmitted to us.
NEVER LAND (( will not share customer database with third party services

All and any information provided to us will be kept confidential and will not be shared to any third party service . All the data requested by Never Land will be only to fulfill the order requested and delivery of it. Neverland can use your contacts to improve que quality of service and keep the clients aware of producs ,serviçes and promotions. At anytime the customer/user can inform that dont want to recive information of Never Land by the contacts ways available in this web site.